To prevent your PDFescape Premium or Ultimate subscription from automatically renewing, visit your account profile. In the "Auto Renew" section, click the "Disable" button (only present if enabled). Your account status should be updated on screen. Please contact customer support with any questions.
To receive a refund on your PDFescape Premium or Ultimate subscription contact customer support with your request and a reason for cancellation. Our customer service staff will help you request and receive a refund if qualified per the terms below.
Our refund policy is based on a simple customer satisfaction guarantee. If you are not happy with the service within the first fifteen (15) days of purchase, we will fully refund the subscription for that month. Once the fifteen (15) day threshold has passed, you can cancel the subscription from renewing (see Cancellations above) but you will not receive a refund for the current month's subscription. Typically, only the most recent subscription term will be refunded.
Once approved, refunds are processed within three (3) business days. A credit will automatically be applied to your credit card or original method of payment. Please allow up to seven (7) business days for this to be reflected on your credit or bank card balance.
If you have confirmed that no refund has posted after seven (7) business days, please contact us.